Subject: RE: Customer threatening to complain to DED - Ticket ID 1361128
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 12 Aug 2020 05:44:51 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

She can visit the store to remove it or arrange collection and refund for it.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 11, 2020 7:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Customer threatening to complain to DED - Ticket ID 1361128
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us in below case and this is first order of customer with us.

Reards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 15:43:59
Subject: Customer threatening to complain to DED - Ticket ID 1361128

Dear Team,

With regards to Order ID 9794505054, customer ordered 161864479 - - Sasha Floral Print Long Zip Around Wallet with Wrist Loop, which was delivered with the magnetic sensor. She is not ready to go to the store neither she wants a refund. The customer is asking a new piece to be delivered to her and also asking for compensation.

She is also threatening to go DED and to defame us on social media.

Kindly assist.

Regards,
Nikhil.

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