Subject: RE: missing item/ 6474035511
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Aessam <[email-masked]>, nali <[email-masked]>, Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Wed, 12 Aug 2020 04:28:30 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 22, 2020 12:33 PM
To: Aessam <[email-masked]>; nali <[email-masked]>; Support <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: Re: missing item/ 6474035511

External email sender, please take precaution.
Hi Team,

Any update ?
Please provide POD

________________________________
From: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "nali" <[email-masked]<mailto:[email-masked]>>, "Support" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 May, 2020 12:28:06
Subject: RE: missing item/ 6474035511

@[email-masked]<mailto:[email-masked]> @Numan Ali<mailto:[email-masked]>

Customer saying that missing parcel not yet received to their end.

Please check and update this order delivery status.

Tracking Id : S000748772547

Regards
Sagaya Suresh
+966 565165997
Ext : 4650
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 7:21 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: missing item/ 6474035511

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 21:53:28
Subject: Re: missing item/ 6474035511

Hi Team,

With reference to the order number: 6474035511, the customer placed the order for 8 items and as per the hybris all items have been delivered from our side under tracking number: S000748772547. However, the customer is claiming that he has not received 4 items out of 8 items.

The details are below for missing items.
1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket
2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband

So can you please check this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 17:01:24
Subject: missing item/ 6474035511

Hi team,

Problem Statement: (Missing items)
Order Date : Mar 28, 2020
Order ID: 6474035511
Tracking ID: S000748772547
Assistance Required: Need missing item

Issue Description: Customer placed order for 8 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.

Customer history:4 ITEMS OUT OF 8 are MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item are:
1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket
2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail
4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval for missing items/ 6474035511
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 14:38:48 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C910cd1739027495c362d08d83e04427c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327535321350322&sdata=vcSEt5ph28YtaVc9EIgwAOq6rhlWwxC2unoFvq3h2sE%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 10, 2020 9:18:35 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval for missing items/ 6474035511

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 10, 2020 1:15 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund approval for missing items/ 6474035511

External email sender, please take precaution.

Hi Jessie,

Reminder

Regards
Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 12:26:23
Subject: Re: Refund approval for missing items/ 6474035511

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 21:33:24
Subject: Refund approval for missing items/ 6474035511

Hi Team

Problem Statement : Refund approval.

Ticket id : 679964

Order Date : Mar 28, 2020

Order ID: 6474035511

Tracking ID : S000748772547

The details are below for missing items.

1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket

2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail

3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail

4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband

Total Price missing items : SAR 198

Issue Description : The Customer placed the order on  Mar 28, 2020  and it was delivered on 4/13/20 but the customer is complaining that 4 items are missing.

Case history : The customer reached out to us on 12 Apr 2020  and since then the issue was escalated to the warehouse for many times but we did not get any response from them.

Customer's history : the customer is with us since 3/28/20  and this is his  first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad.