Subject: RE: Refund approval // Order Number: 6489400689
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 12 Aug 2020 04:20:50 +0000

Another one for Babyshop

From: Jessie Caparas
Sent: Wednesday, August 12, 2020 8:20 AM
To: 'Shakeeb Arsalan' <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval // Order Number: 6489400689

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 8:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // Order Number: 6489400689

External email sender, please take precaution.
Hi Jessie,

1- 162415623 - - Anotah Solid Maxi A-line Dress with Long Sleeves and Patch Pockets ...... SAR163.00   (CENTREPOINT)
2- 162200774 - - Polka Dot Print Mini Dress with Flounce Sleeves and Tie Ups ...... SAR119.00   (SPLASH)

3- 162329083 - - Juniors 3-Piece Apparel Set  ...... SAR69.00  (BABYSHOP)

4- 162198926 - - Bossini Solid Top with Round Neck and Short Sleeves ......  SAR69.00   (BABYSHOP)

5- 161632193 - - Juniors Textured Leggings with Elasticised Waistband ...... SAR25.00   (BABYSHOP)

6- 162126833 - - Printed T-shirt with Crew Neck and Short Sleeves  ...... SAR24.00    (SPLASH)

7- 162169776 - - Skinny Fit Full Length Solid Mid-Rise Jog Pants with Pocket Detail ......  SAR79.00   (SPLASH)

8- 162177883 - - Printed T-shirt with Round Neck and Short Sleeves ...... SAR23.20    (SPLASH)

9- 162169254 - - Juniors Printed T-shirt with Round Neck and Short Sleeves ...... SAR29.00   (BABYSHOP)

10- 160579491 - - Jaw Hair Clamp - Set of 6 ...... SAR10.00  (SPLASH)

11- 162099548 - - Square Shaped Solid Hair Clamps - Set of 25 ...... SAR18.00  (LIFESTYLE)

12- 162125546 - - Full Length Solid Jog Pants with Pocket Detail and Drawstring ...... SAR80.00  (SPLASH)

13- 162158187 - - Kappa Solid T-shirt Midi Dress with Round Neck and Short Sleeves ...... SAR79.00   (SPLASH)

14- 162191527 - - Sustainable Slim Fit Printed T-shirt with Crew Neck and Short Sleeves ...... SAR24.00   (SPLASH)

15- 161646008 - - Adore Cedar and Lavender Fragrance Oil - 30 ml ...... SAR29.00   (LIFESTYLE)

16- 162143674 - - Iconic Embroidered T-shirt with Round Neck and Short Sleeves ...... SAR69.00   (BABYSHOP)

17- 162198935 - - Bossini Checked Shorts with Elasticised Waistband and Drawstring  ...... SAR79.00   (BABYSHOP)

18- 162169239 - - Juniors Printed T-shirt with Round Neck and Short Sleeves  ...... SAR29.00   (BABYSHOP)

19- 162215686 - - Juniors 3-Piece Print Clothing Set  ...... SAR69.00   (BABYSHOP)

20- 161977557 - - Kappa Printed T-shirt with Crew Neck and Short Sleeves ......  SAR56.00   (SPLASH)

21- 161633900 - - Juniors Solid Knee Length Shorts with Elasticised Waistband ...... SAR19.00   (BABYSHOP)

22- 162488981 - - Juniors Print Sleepdress with Short Sleeves - Set of 2 ...... SAR55.00   (BABYSHOP)

Order NO : 6489400689
Total Price : SAR 1216.20

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 17:39:00
Subject: RE: Refund approval //  Order Number: 6489400689

@Shakeeb Arsalan<mailto:[email-masked]>

Can you segregate the total concept wise too?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 3:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // Order Number: 6489400689

External email sender, please take precaution.
Hi Team,

Please look into the below issue and advise if we can provide manual refund to the following customer as he has been chasing us since 14th of May.

Regards
Shakeeb
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 16:07:12
Subject: Refund approval //  Order Number: 6489400689

Hi Team

Problem Statement : Refund approval.

Ticket number - 1025177
Order Number: 6489400689
Order Date: 5/6/2020
AWB - FP05080001463

Total Price : SAR 1216.20

Issue Description : The Customer placed the order on 6 May, 2020 and the order marked as "DELIVERED" on 12 May, 2020. However, customer reported that she did not receive the order.

Also, customer provided the wrong contact number in the order.

Case history : The customer reached out to us on 14th of May and since then the issue was​ escalated to Courier team but did not receive the POD.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 2:45:48 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Shivani

Explain everythging related to the case in Refund approval format, (mention that the customer provided wrong contact NO)

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 23:10:57
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:18:52 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 11:11:13 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,
Shivani
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 8:51:31 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,
Shivani
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 6:40:08 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,
Shivani
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Md Abu Talla" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 8:18:55 PM
Subject: Re: Proof of delivery: Case id - 1038659 Order Number: 6489400689

Hi

Any update ?

________________________________
From: "Arish Laila" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Md Abu Talla" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 12:14:53
Subject: RE: Proof of delivery: Case id - 1038659 Order Number: 6489400689

@Bm olmriyadh<mailto:[email-masked]>- team please update delivery status with POD

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 2:34 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of delivery: Case id - 1038659 Order Number: 6489400689

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 20:00:03
Subject: Proof of delivery: Case id - 1038659 Order Number: 6489400689

Hi Team,

Please assist us to resolve the below issue.

Problem statement - Kindly note that the customer has reported to us that he has not received his shipment.

Case id - 1038659
Order Number: 6489400689
Order Created: 5/6/2020
AWB - FP05080001463

Assistance required: Please help us with the proof of delivery

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C29d547fba159491c754808d83c7f54a6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325864870233436&sdata=kaH2HhRROXuLL3veTINmW0ubhDFF9cRhT74zJK3LKHc%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval // Order Number: 6489400689
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 04:48:30 +0000

Ok, process manual refund

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb59d524baec64e445aa508d83db1cbc7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327181119637106&sdata=J3hAMg6W0liCt0etShh6A0eIVZbl1%2FgRkn6WH988VpE%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb59d524baec64e445aa508d83db1cbc7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327181119637106&sdata=2cv00lQtlt9fCqO7YYoH6683Pa5HEDAn20ExBcjPZq0%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 10, 2020 10:28 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval // Order Number: 6489400689

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below items that haven’t been delivered.

Ticket number - 1025177

Order Number: 6489400689

Order Date: 5/6/2020

AWB - FP05080001463

Total Price : SAR 512 (Babyshop)

ITEM ID

PRODUCT NAME

PRICE

CONCEPT

 162329083

 Juniors 3 Piece Apparel Set

69.00

BABYSHOP)

 162198926

 Bossini Solid Top with Round Neck and Short Sleeves

69.00

BABYSHOP)

 161632193

 Juniors Textured Leggings with Elasticised Waistband

25.00

BABYSHOP)

 162169254

 Juniors Printed T shirt with Round Neck and Short Sleeves

29.00

BABYSHOP)

 162143674

 Iconic Embroidered T shirt with Round Neck and Short Sleeves

69.00

BABYSHOP)

 162198935

 Bossini Checked Shorts with Elasticised Waistband and Drawstring

79.00

BABYSHOP)

 162169239

 Juniors Printed T shirt with Round Neck and Short Sleeves

29.00

BABYSHOP)

 162215686

 Juniors 3 Piece Print Clothing Set

69.00

BABYSHOP)

 161633900

 Juniors Solid Knee Length Shorts with Elasticised Waistband

19.00

BABYSHOP)

 162488981

 Juniors Print Sleepdress with Short Sleeves  Set of 2

55.00

BABYSHOP)

Issue Description : The Customer placed the order on 6 May, 2020 and the order marked as "DELIVERED" on 12 May, 2020. However, customer reported that she did not receive the order.

Also, customer provided the wrong contact number in the order.

Case history : The customer reached out to us on 14th of May and since then the issue was escalated to Courier team but did not receive the POD.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 8:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // Order Number: 6489400689

External email sender, please take precaution.

Hi Jessie,

1- 162415623 - - Anotah Solid Maxi A-line Dress with Long Sleeves and Patch Pockets ...... SAR163.00   (CENTREPOINT)

2- 162200774 - - Polka Dot Print Mini Dress with Flounce Sleeves and Tie Ups ...... SAR119.00   (SPLASH)

3- 162329083 - - Juniors 3-Piece Apparel Set  ...... SAR69.00  (BABYSHOP)

4- 162198926 - - Bossini Solid Top with Round Neck and Short Sleeves ......  SAR69.00   (BABYSHOP)

5- 161632193 - - Juniors Textured Leggings with Elasticised Waistband ...... SAR25.00   (BABYSHOP)

6- 162126833 - - Printed T-shirt with Crew Neck and Short Sleeves  ...... SAR24.00    (SPLASH)

7- 162169776 - - Skinny Fit Full Length Solid Mid-Rise Jog Pants with Pocket Detail ......  SAR79.00   (SPLASH)

8- 162177883 - - Printed T-shirt with Round Neck and Short Sleeves ...... SAR23.20    (SPLASH)

9- 162169254 - - Juniors Printed T-shirt with Round Neck and Short Sleeves ...... SAR29.00   (BABYSHOP)

10- 160579491 - - Jaw Hair Clamp - Set of 6 ...... SAR10.00  (SPLASH)

11- 162099548 - - Square Shaped Solid Hair Clamps - Set of 25 ...... SAR18.00  (LIFESTYLE)

12- 162125546 - - Full Length Solid Jog Pants with Pocket Detail and Drawstring ...... SAR80.00  (SPLASH)

13- 162158187 - - Kappa Solid T-shirt Midi Dress with Round Neck and Short Sleeves ...... SAR79.00   (SPLASH)

14- 162191527 - - Sustainable Slim Fit Printed T-shirt with Crew Neck and Short Sleeves ...... SAR24.00   (SPLASH)

15- 161646008 - - Adore Cedar and Lavender Fragrance Oil - 30 ml ...... SAR29.00   (LIFESTYLE)

16- 162143674 - - Iconic Embroidered T-shirt with Round Neck and Short Sleeves ...... SAR69.00   (BABYSHOP)

17- 162198935 - - Bossini Checked Shorts with Elasticised Waistband and Drawstring  ...... SAR79.00   (BABYSHOP)

18- 162169239 - - Juniors Printed T-shirt with Round Neck and Short Sleeves  ...... SAR29.00   (BABYSHOP)

19- 162215686 - - Juniors 3-Piece Print Clothing Set  ...... SAR69.00   (BABYSHOP)

20- 161977557 - - Kappa Printed T-shirt with Crew Neck and Short Sleeves ......  SAR56.00   (SPLASH)

21- 161633900 - - Juniors Solid Knee Length Shorts with Elasticised Waistband ...... SAR19.00   (BABYSHOP)

22- 162488981 - - Juniors Print Sleepdress with Short Sleeves - Set of 2 ...... SAR55.00   (BABYSHOP)

Order NO : 6489400689
Total Price : SAR 1216.20

Regards
Shakeeb

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 17:39:00
Subject: RE: Refund approval //  Order Number: 6489400689

@Shakeeb Arsalan<mailto:[email-masked]>

Can you segregate the total concept wise too?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 3:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval // Order Number: 6489400689

External email sender, please take precaution.

Hi Team,

Please look into the below issue and advise if we can provide manual refund to the following customer as he has been chasing us since 14th of May.

Regards
Shakeeb

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 16:07:12
Subject: Refund approval //  Order Number: 6489400689

Hi Team

Problem Statement : Refund approval.

Ticket number - 1025177
Order Number: 6489400689
Order Date: 5/6/2020
AWB - FP05080001463

Total Price : SAR 1216.20

Issue Description : The Customer placed the order on 6 May, 2020 and the order marked as "DELIVERED" on 12 May, 2020. However, customer reported that she did not receive the order.

Also, customer provided the wrong contact number in the order.

Case history : The customer reached out to us on 14th of May and since then the issue was​ escalated to Courier team but did not receive the POD.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Shivani

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 2:45:48 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Shivani

Explain everythging related to the case in Refund approval format, (mention that the customer provided wrong contact NO)

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 23:10:57
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:18:52 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 11:11:13 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 8:51:31 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 6:40:08 PM
Subject: Re: Proof of delivery: Case id - 1025177 Order Number: 6489400689

Hi Team,

Any update on this?

Regards,

Shivani

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Md Abu Talla" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 8:18:55 PM
Subject: Re: Proof of delivery: Case id - 1038659 Order Number: 6489400689

Hi

Any update ?

  _____

From: "Arish Laila" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Md Abu Talla" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 12:14:53
Subject: RE: Proof of delivery: Case id - 1038659 Order Number: 6489400689

@Bm olmriyadh<mailto:[email-masked]>- team please update delivery status with POD

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 2:34 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of delivery: Case id - 1038659 Order Number: 6489400689

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 20:00:03
Subject: Proof of delivery: Case id - 1038659 Order Number: 6489400689

Hi Team,

Please assist us to resolve the below issue.

Problem statement - Kindly note that the customer has reported to us that he has not received his shipment.

Case id - 1038659

Order Number: 6489400689

Order Created: 5/6/2020

AWB - FP05080001463

Assistance required: Please help us with the proof of delivery

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb59d524baec64e445aa508d83db1cbc7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327181119647096&sdata=KQMKF8DjGgUpyltoBczUb1LPbYPjd6PYrzAEoxk7EbQ%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb59d524baec64e445aa508d83db1cbc7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327181119657092&sdata=V6Uz79Z%2Fd8pyk4DOgO4lb3IhH0Pop5XKgdMACiAhXSU%3D&reserved=0>