Subject: Knet Refund/ On Validation Order 8396312921
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 10:57:15 -0700 (MST)

Hi Team, 

With reference to Order # 8396312921 
Hybris ticket: 03486080 

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet. 
Kindly check and process refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 17:31:07 
Subject: Knet Refund/ On Validation Order 8396312921 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Aug 8, 2020 
Order ID: [ callto:8395529292 | 8396312921 ] [ callto:8395529292 | H ] ybris Ticket ID : 03486080 

Issue Description: The order was on Aug 8 , 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for her order. 

Regards, 
Ebrahim Hageb