Subject: Customer threatening to complain to DED - Ticket ID 1361128
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 11 Aug 2020 08:18:39 -0700 (MST)

Hi Team, 

Kindly assist us in below case and this is first order of customer with us. 

Reards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 15:43:59 
Subject: Customer threatening to complain to DED - Ticket ID 1361128 

Dear Team, 

With regards to Order ID 9794505054, customer ordered 161864479 - - Sasha Floral Print Long Zip Around Wallet with Wrist Loop, which was delivered with the magnetic sensor. She is not ready to go to the store neither she wants a refund. The customer is asking a new piece to be delivered to her and also asking for compensation. 

She is also threatening to go DED and to defame us on social media. 

Kindly assist. 

Regards, 
Nikhil.