Subject: On validation cancelled Amount Captured
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 07:54:42 -0700 (MST)

Hi Team, 

With reference to Order # 8396028528 
Hybris ticket: 03486014 

The order has not placed successfully and marked as on validation cancel. As per hybris the amount has been captured and customer was paid by Knet. 
Kindly check and process refund. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 13:42:56 
Subject: On validation cancelled Amount Captured 

Hi Team, 

Problem Statement: Refund Processed Request 
Order Date : 06 Aug 2020 
Order ID: 8396028528 
Order Status: On Validation Cancelled 

Assistance Required: Need refund for customer. 
Issue Description: As per the Hybris website the order status is on validation cancelled and in the payment transaction it shows that the amount has been captured from the customer So kindly check and process the RMA asap and update us. 

Regards, 
Abdulaziz