Subject: RE: Refund #6490822221
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Aug 2020 12:12:33 +0000

Hi Fauzan,

The refund processed successfully. PFA

Please advise customer to raise complaint through his bank or SAMA (Saudi Arabian Monetary Authority)

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 11, 2020 4:06 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund #6490822221
Importance: High

External email sender, please take precaution.
Hi Malik,

Please help us in below case. Customer is chasing us for the refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 15:09:11
Subject: Re: Refund #6490822221

Hi Mahmoud,

Kindly assist us on below case and update us the refund status. because customer denying that he has not received the refund.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 21:49:37
Subject: Refund #6490822221

Hi Malik,

With reference to order #6490822221
RMA: 33849333

As per hybris the refund has been done from our end on 17 June 2020, but customer claiming that he has not received the refund yet.
Kindly check and update us the status of refund.

Thank you for your help.

Regards,
Fauzan

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