Subject: RE: Refund for Orders not found 8364762580
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Sadiqul Ameen Ansari <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Tue, 11 Aug 2020 09:21:52 +0000

HI,

WE have done the refund today

Original Transaction ID201935371766101
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 11 12:21:13 AST 2020Post Date0811
Transaction ID202022481163000Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number426058******7683Card ExpirationJan , 2021
Transaction Amount24.170Currency Code414
Merchant Track ID157675639800098684Result CodeCAPTURED
Host Response00Authorization Code978368
AVS ResponseCVD2 Validation Repsonse
Reference ID022498000649STAN ID298231
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, August 09, 2020 10:08 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Sadiqul Ameen Ansari <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Harish Thakor <[email-masked]>; Lessin Kumar <[email-masked]>
Subject: Re: Refund for Orders not found 8364762580

External email sender, please take precaution.
Dear Rashid,

Please find attached for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ss ansari" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 19:33:36
Subject: RE: Refund for Orders not found 8364762580

Hi,

We are not able to locate realization for this transaction in our records.

Please provide us with deduction reference in customer bank statement to check and update for the same.

Thanks
Rashid
From: Apoorv Joshi
Sent: Friday, July 31, 2020 9:37 AM
To: Sadiqul Ameen Ansari <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: Refund for Orders not found 8364762580

External email sender, please take precaution.
Hi Team,

Order number: 8364762580

Kindly assist in below case, customer reported that the refund amount was KWD 24.170. Please check and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Sadiqul Ameen Ansari" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 March, 2020 12:39:52
Subject: FW: Refund for Orders not found 8366227144

Hi Apoorva,

Please find the below refund details for your reference.

Regards,
Sadiqul Ameen Ansari

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 12:21 PM
To: Sadiqul Ameen Ansari <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund for Orders not found 8366227144

"External email. Open with Caution"

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 5:35 AM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund for Orders not found 8366227144

External email sender, please take precaution.
Dear Rashid,

As per the screenshot shared below the refund amount is KWD 2.70 which is for a different order. The refund amount in question is KWD 9.10 for order number: 8366227144.

As per Jira team, This order has been deleted due to initial KNET payment failure though it got captured later, so the refund needs to be processed manually.

Kindly assist in closing this case on priority, case is pending since over a month. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Sadiqul Ameen Ansari" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 1:09:58 PM
Subject: RE: Refund for Orders not found 8366227144

The refund has been processed on 28th Jan 2020 as per below.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 01, 2020 7:30 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Sadiqul Ameen Ansari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for Orders not found 8366227144

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Please confirm refund status for 8366227144

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 29, 2020 3:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found 8366227144

External email sender, please take precaution.
Hi Team,
Any update for the order id - 8366227144 on refund?
Customer is still chasing us, Please advise.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 23 February, 2020 15:13:33
Subject: Fwd: Refund for Orders not found

Any update for the order id - 8366227144 on refund?

________________________________
From: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Manan Bhatia" <[email-masked]<mailto:[email-masked]>>, "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "Mohammed Badr Mohammed Eid" <[email-masked]<mailto:[email-masked]>>, "Venkata Burle" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 12:18:44 PM
Subject: RE: Refund for Orders not found

Hi,

The refund has been processed as per below.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 1:49 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for Orders not found
Importance: High

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Can you please confirm if the refund was done for order ID 8365816143

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 9:25 AM
To: Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for Orders not found

Looping in @Rashid Gafoor  Kaskar<mailto:[email-masked]> from Kuwait Finance team.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 9:01 PM
To: Venkata Burle <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

Hi @Venkata Burle<mailto:[email-masked]>,

Kindy note that Issue has been identified and fixed, will reflect after next deployment (23 Jan release).

Regards,
Badr.
From: Venkata Burle <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 January 2020 at 5:34 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Manan Bhatia <[email-masked]<mailto:[email-masked]>>, Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

++ @Mohammed Badr Mohammed Eid<mailto:[email-masked]>  for further investigation on latest Kuwait orders.

@Hiren Sadhwani<mailto:[email-masked]> and all: we need to refund these orders to customers if payment mode is KNET where auth+capture happens at the time of order placement.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C19c7ea7f1c9944936c7608d83c32fd0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325536997625414&sdata=VK0rX%2FhgsJDhH5aLHFB2vYWkhchSZfz3zNjcC9M8TX8%3D&reserved=0>
________________________________
From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 5:31:34 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

Hi @Mohd Imran<mailto:[email-masked]>,

Please ignore these 2 UAE orders as they are captured based on WMS shipment , rest KWT orders are not Shipped yet and have requested WMS team cancel them at their end.

----------------------------------

With Warm Regards,

Jishan Sahib

Web Team | Landmark Group

w : webteam.com

M : +97156-5451011

T  : +9714 – 5174376

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 January 2020 at 5:00 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>, Manan Bhatia <[email-masked]<mailto:[email-masked]>>, Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for Orders not found

Hi Imran/Jishan,

We capture the amount once the shipment is ready and scanned by our courier partner for delivery. In this case, I can see the amount is captured by payfort which means that the order has been picked up from our warehouse to be delivered to the customer. However, these 2 orders are not available in Hybris.

Not sure what is the issue here. Request you to please look into the issue & find out the exact reason. Until then, the refund is on hold.

Thanks & Regards,

Hiren Sadhwani

Sr. Finance Executive

Web Team | Landmark Group

w: webteam.com

t: +97145172118

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 4:28 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund for Orders not found

Hi Hiren,

As guided by the tech team. We need to process manual refund for the orders as amount were captured.

9758401301- AED 15

9759634519- AED 140.

Regards

Imran

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 1:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Subject: Refund for Orders not found

Hi CS Team,

Please check the following customer orders supposed to be cancelled , but due to technical issue in OMS – HYRIS integration these orders are removed from order table , so please ensure these are all refunded manually if amount captured cases are these.

p_orderno

createdTS

p_paymentmode

p_userid

p_cellphone

8357845027

2019-10-18 11:38:19.0

KNET

[email-masked]<mailto:[email-masked]>

+96597913134

8358327640

2019-10-24 03:26:18.0

KNET

[email-masked]<mailto:[email-masked]>

+96555523236

9758401301

2019-10-24 23:39:20.0

CREDIT_CARD

[email-masked]<mailto:[email-masked]>

+971554651514

9759634519

2019-11-07 13:26:09.0

CREDIT_CARD

[email-masked]<mailto:[email-masked]>

+971554651514

8360200392

2019-11-12 20:16:14.0

KNET

[email-masked]<mailto:[email-masked]>

+96550032400

8360288514

2019-11-13 13:52:14.0

KNET

[email-masked]<mailto:[email-masked]>

+96569040201

8362587974

2019-11-29 02:20:28.0

KNET

[email-masked]<mailto:[email-masked]>

+96594023082

8362909331

2019-12-01 10:48:07.0

KNET

[email-masked]<mailto:[email-masked]>

+96560493684

8364762580

2019-12-19 15:55:00.0

KNET

[email-masked]<mailto:[email-masked]>

+96599021233

8364985594

2019-12-21 22:50:57.0

KNET

[email-masked]<mailto:[email-masked]>

+96555293085

8365261530

2019-12-24 21:13:11.0

KNET

[email-masked]<mailto:[email-masked]>

+96599040729

8365816143

2019-12-30 19:51:01.0

KNET

[email-masked]<mailto:[email-masked]>

+96597795214

8366154627

2020-01-03 13:00:18.0

KNET

[email-masked]<mailto:[email-masked]>

+96599323750

8366227144

2020-01-04 00:40:27.0

KNET

[email-masked]<mailto:[email-masked]>

+96565604814

8366445454

2020-01-05 23:44:32.0

KNET

[email-masked]<mailto:[email-masked]>

+96565866735

----------------------------------

With Warm Regards,

Jishan Sahib

Web Team | Landmark Group

w : webteam.com

M : +97156-5451011

T  : +9714 – 5174376

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C19c7ea7f1c9944936c7608d83c32fd0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325536997635411&sdata=QMZnElPp5gzGCpCFKQ1iWa7mhl%2BWti4ExqaWINyKUvU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C19c7ea7f1c9944936c7608d83c32fd0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325536997635411&sdata=QMZnElPp5gzGCpCFKQ1iWa7mhl%2BWti4ExqaWINyKUvU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C19c7ea7f1c9944936c7608d83c32fd0d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325536997645403&sdata=O4MkepXhraaE4NaFGybxxodyb3MYPznRPoEt%2BsD7Gqw%3D&reserved=0>

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