Subject: RE: Need Approval for refund
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Tue, 11 Aug 2020 08:32:28 +0000

@Seeta Seeta<mailto:[email-masked]>

Please find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, July 30, 2020 4:49 PM
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Need Approval for refund

External email sender, please take precaution.
Hi Team,

With reference to the order number 8377956047, the customer placed the order for 6 items and as per hybris all items has been delivered to the customer under tracking id 100041431530.

Now the customer is claiming 1 item is missing which is 162032141 - - Juniors Rudy Bassinet KW 31.29. So we request you to check this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 15:37:57
Subject: Need Approval for refund

Hi Team,

Problem Statement: Missing items

Order Date : Apr 15, 2020
Order number : 8377956047
Tracking ID: 100041431530

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side.
The missing item is:
162032141 - - Juniors Rudy Bassinet

The item has been added by Asjad Hussain in KWD missing item Sheet for refund .

Case History: The customer reached out to us on the 5th of May for the follow up for the refund.

Customer's History: The customer has placed his 2nd order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Need Approval for refund #8377956047
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 04:55:59 +0000

Ok, proceed

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5e65b6e19aac4c6b98e908d83db2d779%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327185610444746&sdata=YlN%2B4I0mOyPgMa8QIXNUqk8qYf19lNrDh7Z4aFiHTgM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5e65b6e19aac4c6b98e908d83db2d779%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327185610444746&sdata=IULwBabqnMGWTkBzKygroVGcYF%2BJL5zCqJmqBk3ARaI%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 10, 2020 9:00 PM
To: Sachin Maheshwari <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Need Approval for refund #8377956047
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

FYI @Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 6:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Need Approval for refund #8377956047
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Order Date : Apr 15, 2020
Order number : 8377956047
Tracking ID: 100041431530

Total Price: KWD31.29

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side.
The missing item is:
162032141 - - Juniors Rudy Bassinet  KWD31.29

Case History: The customer reached out to us on the 5th of May. that he has not received the one item. We have added the details to the Kuwait missing item sheet and escalated to warehouse we have not get any update.

Customer's History: The customer has placed his 2nd order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Fauzan.

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 July, 2020 18:19:26
Subject: Re: Need Approval for refund

Hi Team,

With reference to the order number 8377956047, the customer placed the order for 6 items and as per hybris all items has been delivered to the customer under tracking id 100041431530.

Now the customer is claiming 1 item is missing which is 162032141 - - Juniors Rudy Bassinet KW 31.29. So we request you to check this concern and assist us with the case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 15:37:57
Subject: Need Approval for refund

Hi Team,

Problem Statement: Missing items

Order Date : Apr 15, 2020
Order number : 8377956047
Tracking ID: 100041431530

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side.
The missing item is:
162032141 - - Juniors Rudy Bassinet

The item has been added by Asjad Hussain in KWD missing item Sheet for refund .

Case History: The customer reached out to us on the 5th of May for the follow up for the refund.

Customer's History: The customer has placed his 2nd order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.