Subject: RE: Refund approval//8375005805
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Tue, 11 Aug 2020 08:28:26 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, August 9, 2020 7:38 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hafizullah Lsm <[email-masked]>
Subject: Refund approval//8375005805
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID:  782154
Order Date:  Mar 30, 2020
Order ID: 8375005805
Tracking ID: 100041026705
Total Price: KWD69.03

Issue Description: Customer claiming that he has not received the order. customer saying that when the delivery man called him to deliver the order he informed him that i'm not at home. but the order marked as delivered.

Case history: Customer has reach out to us on 23 Apr 2020. the he has not received the order. We have escalated many times for POD but we are not getting any response for PostsPlus team. And customer is chasing us for refund.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 July, 2020 12:09:29
Subject: Re: pod//8375005805

Hi Team,

With reference to tracking number : 100041026705, the order is marked as delivered but the customer is claiming thst he didn't receive the order.

So can you please provide us the proof of delivery.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 20:03:28
Subject: pod

Hi Team
ther is no response from postaplus
please check
regards
haedar

Hi Team

Problem Statement: Order delivered but customer saying that he did not receive
Order Date : 30/3/2020
Order ID: 8375005805
Tracking ID: 100041026705
Assistance Required: Need POD
Issue Description: The order was delivered from our side on 7/4/2020 but the customer is complaining that he did not receive the order so kindly give us POD or contact the customer for clarification abut the order.
​

Regards,
Hafizullah.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval//8375005805
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 04:56:35 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C641201bdc42443ce0d2308d83db2ecab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327185964030859&sdata=OVHtUgRMGgkEyq%2BOU3eBgjVLf5UTAGJq4LwdaJzjC%2B0%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C641201bdc42443ce0d2308d83db2ecab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327185964150805&sdata=ZncgrywwwzGV5CVk2grEMI%2F22dcFPppNQoVZeehj5ZE%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 10, 2020 8:59 PM
To: Sachin Maheshwari <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval//8375005805
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

FYI @Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 7:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval//8375005805
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID:  782154

Order Date:  Mar 30, 2020

Order ID: 8375005805

Tracking ID: 100041026705

Total Price: KWD69.03

Issue Description: Customer claiming that he has not received the order. customer saying that when the delivery man called him to deliver the order he informed him that i'm not at home. but the order marked as delivered.

Case history: Customer has reach out to us on 23 Apr 2020. the he has not received the order. We have escalated many times for POD but we are not getting any response for PostsPlus team. And customer is chasing us for refund.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Fauzan

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 July, 2020 12:09:29
Subject: Re: pod//8375005805

Hi Team,

With reference to tracking number : 100041026705, the order is marked as delivered but the customer is claiming thst he didn't receive the order.

So can you please provide us the proof of delivery.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 20:03:28
Subject: pod

Hi Team

ther is no response from postaplus

please check

regards

haedar

Hi Team

Problem Statement: Order delivered but customer saying that he did not receive

Order Date : 30/3/2020

Order ID: 8375005805

Tracking ID: 100041026705

Assistance Required: Need POD

Issue Description: The order was delivered from our side on 7/4/2020 but the customer is complaining that he did not receive the order so kindly give us POD or contact the customer for clarification abut the order.

​

Regards,

Hafizullah.