Subject: Re: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 01:28:24 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 11 August, 2020 11:35:23 
Subject: Deduction validation: Case id - 1340997 Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

Hi Team, 
​​ 
Problem statement - The customer is claiming that the amount has been deducted from his account however the order status is on validation canceled. 

Case id - 1340997 
Order Number: 8394343249 / 8394514891 / 8394535009 / 8394535045 / 8394576325 

Order Created: 7/28/2020 

Assistance required: Please check if the amount has been deducted from our side as the customer has made too many attempts. 
​ 
​In case, if the amount has been deducted then please arrange the refund for the same. 

Regards, 
Manish