Subject: RE: Refund approval #6483260795
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Tue, 11 Aug 2020 08:25:06 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, August 9, 2020 8:47 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hafizullah Lsm <[email-masked]>
Subject: Refund approval #6483260795
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1039260
Order Date:  Apr 18, 2020
Order ID: 6483260795
Tracking ID:  290086944489
Total Price: SAR138.00

Issue Description: Customer claiming that he has not received the all items from the order (6483260795). there is 4 items missing out of 14 items.
The missing item is:
159647238 - - Tommee Tippee Printed Feeding Bottle - 150 ml (quantity 1), SAR39.00
159659286 - - Pigeon Feeding Bottle - 50 ml (quantity 1), SAR36.00
148741930 - Avent - Avent Silicone Soother with Glow in the Dark Handle - Set of 2(quantity 1), SAR49.00
162052799 - - Juniors Milk Powder Container Dove with Contrast Lid(quantity 1). SAR14.00

Case history: Customer reach out to us on 16 May 2020, claiming for the missing item. we have emailed SMSA if they have delivered the all items or not, and they have updated us that they have delivered some items and returned some items as in the attachment.

Customer's history: This is the first order of the customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fauzan
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Subject: RE: Refund approval #6483260795
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 04:57:05 +0000

Ok, process refund.,

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C80ecc94692b64765468708d83db2fec4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327186267218985&sdata=0iRaCrJqt7tzx0deJ%2FWcz14AxzWKqxNoWEL7Q%2F8ED%2FY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C80ecc94692b64765468708d83db2fec4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637327186267228984&sdata=r3yXFl8pMnYhG7650R%2FiOi9PHuX672GNgFunPxQ%2BMaU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 10, 2020 8:57 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval #6483260795
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can proceed with the below refund.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 8:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6483260795
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1039260

Order Date:  Apr 18, 2020

Order ID: 6483260795

Tracking ID:  290086944489

Total Price: SAR138.00

Issue Description: Customer claiming that he has not received the all items from the order (6483260795). there is 4 items missing out of 14 items.

The missing item is:

159647238 - - Tommee Tippee Printed Feeding Bottle - 150 ml (quantity 1), SAR39.00

159659286 - - Pigeon Feeding Bottle - 50 ml (quantity 1), SAR36.00

148741930 - Avent - Avent Silicone Soother with Glow in the Dark Handle - Set of 2(quantity 1), SAR49.00

162052799 - - Juniors Milk Powder Container Dove with Contrast Lid(quantity 1). SAR14.00

Case history: Customer reach out to us on 16 May 2020, claiming for the missing item. we have emailed SMSA if they have delivered the all items or not, and they have updated us that they have delivered some items and returned some items as in the attachment.

Customer's history: This is the first order of the customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Fauzan