Subject: Re: Order not shipped yet - Ticket ID 1339200.
From: Bsu Alm <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Jaquiline Guzman <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 11 Aug 2020 07:30:04 +0000

Dear sachin,

The order was received already and picked by the customer as well.

Regards

Anthoni A

Store manager

Babyshop Al Ain mall

P.O. Box 52623 | Dubai, United Arab Emirates |

Direct: +971 559677102 | | Mobile : +971 0559678510 |

E-mail: [email-masked]. | www.babyshopstores.com<http://www.babyshopstores.com/>

[GPTW 2019]Aravi

________________________________
From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, August 9, 2020 9:47 AM
To: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Bsu Alm <[email-masked]>; Jaquiline Guzman <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Order not shipped yet - Ticket ID 1339200.

@Bsu Alm<mailto:[email-masked]>,

Team, pls check for below mentioned order & receive in Sahlasom.

Order ID: 9791876015

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cbsu.alm%40landmarkgroup.com%7C77e5f827e573409e228a08d83c27c20f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325488736770814&sdata=FNhTid0W%2Bmt%2F49E3GtwQNk0CtT36cW1CN%2BzPlD1%2FMrU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cbsu.alm%40landmarkgroup.com%7C77e5f827e573409e228a08d83c27c20f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325488736775797&sdata=GZc77w49OH5bFMBp8kXHzh5LOaxJ6j5y4zBi29V7Y5k%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 10:14 AM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Order not shipped yet - Ticket ID 1339200.

@Sachin Maheshwari<mailto:[email-masked]>

Can you help us check with Babyshop Al Ain Mall if this order is physically with them?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 7, 2020 1:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not shipped yet - Ticket ID 1339200.

External email sender, please take precaution.

Hi Team,

With reference to the order number 9791876015, the order was placed on 11th July and till now the order status is showing in progress. The agent has already escalated the case to the warehouse but he didn't receive any update from them.

So can you please check this order and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 16:26:16
Subject: Order not shipped yet - Ticket ID 1339200.

Dear Team,

Problem Statement: Late Shipping
Order Date : 11/07/2020
Order ID: 9791876015
Tracking ID: 979187601599990001
Store ID: Babyshop10009

Issue Description: As per the Hybris the shipment is still Ready to Ship. Escalated to WH twice for the confirmation but no reply received.

The customer has placed the order as a Guest.

Kindly assist us in  resolving the issue.

Regards,
Nikhil

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