Subject: Re: Refund approval: Ticket id: 1355787 Order Number: 9784541812
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 10 Aug 2020 23:25:41 -0700 (MST)

Hi Shakeeb, 

Thank you for your prompt response. 

Please note that we are unable to raise the RMA as lost. Please suggest further. 

Thank you for your assistance. 

Regards, 
Manish 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 10 August, 2020 21:05:57 
Subject: Re: Refund approval: Ticket id: 1355787 Order Number: 9784541812 

Please try once to ask Jira team to update the status as lost in transit as the order is pending since long time and was lost in transit.Provide the blanket approval as the amount is less than 100 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 10 August, 2020 18:45:31 
Subject: Refund approval: Ticket id: 1355787 Order Number: 9784541812 

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 1355787 
Order Number: 9784541812 
Order Created: 5/26/2020 
AWB - LM550182354 

Total Price: 28.80 

Issue Description: The Customer placed the order on 5/26/2020 and he has reached out to us on 8/6/2020. Please note that as per the Fodel team the shipment has not been handed over to them from the warehouse. 

Customer's history: The customer is with us since 5/27/2019 and this is his 20th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish