Subject: RE: Refund issue #100041033020
From: Farah Humaidan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, KWI.CustomerSupport <[email-masked]>, Midhun Madhu <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Tue, 11 Aug 2020 05:49:40 +0000

Dear Jessie,

Below is noted, kindly if it is possible to send the list of refunds once a day maybe between 1-3pm (if possible) so I can request them one time and it will be quicker to process it together

Farah Humaidan
Business Development Executive
Mob. +965 97238957
Tel.   +965 1881881
[SIGN NE PP]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, August 10, 2020 8:00 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; KWI.CustomerSupport <[email-masked]>; Farah Humaidan <[email-masked]>; Midhun Madhu <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund issue #100041033020
Importance: High

@Farah Humaidan<mailto:[email-masked]>

Please help us on the below if any refund got credited with your finance team?

FYI @Midhun Madhu<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 7:16 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue #100041033020
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to tracking ID: 100041033020
Order #8375065733

This order is COD order, and it was shipped to PostPlus with tracking ID (100041033020). Customer saying that he has got link from your side to pay the amount (KWD10.10). as per customer he paid the amount but the order is returned to our warehouse. Now customer is asking for refund.

Kindly check and advice us how to refund the amount.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 16:48:08
Subject: Re: Refund issue

Hi Dear team

God bless you

 Once again I confirmed by the customer about this order  so he said i got a message from you on 06/04/2020 and I paid the amount by the same link on 08/04/2020 and he has sent us the Picture of  this deduction, so kindly check this order on your priority Basis :

Order Date : Mar 30, 2020
Order ID: 8375065733
Tracking ID: 100041033020
Order Status: NOT_DELIVERED
Payment Details: Cash On Delivery

Thanks & Regards
Hafizullah

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 5:34:35 PM
Subject: Refund issue

Hi Team

Problem Statement: ​Refund issue

Order Date : Mar 30, 2020
Order ID: 8375065733
Tracking ID: S000922164612
Order Status: NOT_DELIVERED
Payment Details: Cash On Delivery

Assistance Required: Need check this order and refund

Issue Description: The order is NDR and as per the Hybris the payment detail is cash on delivery but the customer is calming that he has paid the full amount of this order and wants refund now so kindly check this order and refund on your priority Basis.

Regards
Hafizullah

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