Subject: REFUND APPROVAL (6473162213)
From: Abhishek Bargaonkar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 10 Aug 2020 22:06:46 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 629158 
Order Date: Mar 26, 2020 
Order ID: 6473162213 
AWB: 290081361084 
Total Order Value: SAR 205.00 

Issue Description: This KSA order has been placed on March 26, 2020 and was delivered on April 01, 2020 as per the hybris. Customer is claiming that he had not received any order. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 04, 2020 and the same was escalated to Courier team (SMASA) multiple times for proof of delivery but no response received from there end. As per the hybris customer delivery address is in Jeddah and customer name is Khulood and as per the tracking number courier team have delivered the order in Riyadh to some person named Maryam. 

Customer's History: This is the first order of the customer with us of total amount SAR 205.00 

Assistance Required: Request you to provide an approval of SAR 205.00 for this order and assist in closing this case. 

Thank you for your help! 

Regards, 
Abhishek 

From: "Apoorv Joshi" <[email-masked]> 
To: "Abhishek Bargaonkar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 06:44:38 
Subject: Re: POD REQUIRED (6473162213) 

Hi Abhishek, 

Since there is no response from courier until now, please send a refund approval in the format shared by shakeeb instead. No need to keep the case open for long if you are not receiving any response from the courier. 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 3 August, 2020 17:27:05 
Subject: Re: POD REQUIRED (6473162213) 

Hi Team, 

With reference to order number 6473162213 and AWB: 290081361084. 

Customer is complaining that the his order is not delivered to him and it shows delivered on Apr 01, 2020. 

Kindly share the Proof of the delivery with the id proof of customer. As customer delivery address is in Jeddah and customer name is Khulood and you have delivered the order in Riyadh to Maryam. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 April, 2020 16:23:56 
Subject: POD REQUIRED (6473162213) 

Hi Team, 

With reference to order number 6473162213 and AWB: 290081361084. 

Customer is complaining that the his order is not delivered to him and it shows delivered on Apr 01, 2020. 

Kindly share the Proof of the delivery with the id proof of customer. As customer delivery address is in Jeddah and customer name is Khulood and you have delivered the order in Riyadh to Maryam. 

Regards, 
Abhishek Borgaonkar