Subject: Missing item / Refund approval// 8387959481
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 10 Aug 2020 11:11:54 -0700 (MST)

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Jun 16, 2020 

Order ID: 8387959481 

Tracking ID : 202006171646418 

Issue Description : The customer placed order for 11 items but as per the customer he/she has received all the items EXCEPT one piece of the item( 162127832 - - Beveled Mirror Top 

Accent Table - 35x35x70 cms), Under the consignment details we can see that all 11 items have been shipped/Delivered from our side. 

The customer complaint: 1 item out of the total 12 Quantity items is missing. 

The missing item is: The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms(QTY ONE) 

The cost of missing items: KWD 18 

Case history : The customer reached out to us on 8th of June and since then the issue was escalated to WH and courier team but no action has been taken. 

Customer's history : This is customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 06:42:58 
Subject: Re: Missing item// 

Hi Algaili, 

Please send approval in the exact format shared by Shakeeb. 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 3 August, 2020 17:37:48 
Subject: Missing item// 

Hi Team, 

In the following issue the customer complained, he/she has received one piece out of 2 pieces of the item# 162127832. Kindly follow up with concerned team. 

Hi Team, 

Problem Statement: Missing items 
Order Date :Jun 16, 2020 
Order ID:8387959481 
Tracking ID: 202006171646418 
Assistance Required: Need missing item 
Issue Description: The Customer placed order for 11 items but and claimed he has not received the item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1 QTY PRICE 18), Under the consignment details we can see that all 11 items has been shipped/Delivered from our side completely. 

The missing item 162127832 - - Beveled Mirror Top Accent Table - 35x35x70 cms (1QTY PRICE 18) 

Regards, 
Algaily.