Subject: RE: RV deactivation & Bank transfer approval Order ID: 8380706406
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Aug 2020 17:17:50 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Get it invalidated and once done inform Rashid to refund it to K net.

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 10, 2020 7:52 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RV deactivation & Bank transfer approval Order ID: 8380706406

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 August, 2020 16:38:41
Subject: Refund approval Order ID: 8380706406

Hi Team

Problem Statement : Refund approval.

Order Date : May 2, 2020
Order ID: 8380706406
Tracking ID : 202005031544654
Total Price : 34.74

Issue Description : The Customer placed the order on May 2, 2020, The customer says that he does not want the refund as RV value and wants the amount to be transferred his bank account .

Case history : The customer reached out to us on  8th of Aug.

Customer's history : the customer is with us since  6/14/2020 and this is his third order with us.

Assistance required : We request you to provide refund approval in order to arrange for deactivation of the RV value and proceed with the bank transfer.

Regards,
Ebrahim Hageb

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