Subject: RE: Not shipped order / Refund approval// 6491624845
From: Jessie Caparas <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Aug 2020 17:12:14 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can go ahead and refund the below.

It’s been pending from May 2020 FYI and this is the customer’s 3rd order with us from January.

Order value is SAR 179.

From: Ksaconloc Returns <[email-masked]>
Sent: Monday, August 10, 2020 7:12 PM
To: Mohammed Awad MohammedGaily <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Not shipped order / Refund approval// 6491624845

Dear gaily
Greetings

Please note that we didn’t receive this order

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 12:46 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not shipped order / Refund approval// 6491624845

Dear Dinesh

Kindly check Not found in receiving’s .

Regards

Gaily
EXT-4650

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 31 July 2020 08:52
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Not shipped order / Refund approval// 6491624845
Importance: High

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please advise if this order is physically in the warehouse.

@Shakeeb Arsalan<mailto:[email-masked]>

If you don’t get a revert in 24-48 business hours, please let me know.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 7:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 6491624845

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 14:43:56
Subject: Not shipped order / Refund approval// 6491624845

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : 14-May-2020

Order ID: 6491624845

Tracking ID : S001286658983

Total Price : SAR 179

 Issue Description : The Customer placed the order on 14-May-2020, and it is pending since then, when tracking the order on the courier website it showing incomplete pickup and cancelled , However till now the refund has not been initiated.

Case history : The customer reached out to us on 25th of June  and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 02/01/20  and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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