Subject: Refund approval: Ticket id: 1355787 Order Number: 9784541812
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 10 Aug 2020 06:15:31 -0700 (MST)

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 1355787 
Order Number: 9784541812 
Order Created: 5/26/2020 
AWB - LM550182354 

Total Price: 28.80 

Issue Description: The Customer placed the order on 5/26/2020 and he has reached out to us on 8/6/2020. Please note that as per the Fodel team the shipment has not been handed over to them from the warehouse. 

Customer's history: The customer is with us since 5/27/2019 and this is his 20th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish