Subject: Re: Refund approval for the missing item - Ticket ID 1330691
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 10 Aug 2020 02:56:49 -0700 (MST)

Please proceed with the Refund as the amount after deducting the Non refundable amount is less than 100 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 10 August, 2020 14:54:03 
Subject: Refund approval for the missing item - Ticket ID 1330691 

Dear Team, 

Kindly escalate for the refund approval for missing item. 

Problem Statement: Missing items 
Order Date: 22/07/2020 
Order ID: 6210733247 
Tracking ID: FP07241000224 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 09 items but as per the customer he/she has only received 08 items, and out of those 08 items 02 are incomplete sets (Collection arranged). Under the consignment details we can see that all 09 items has been Delivered from our side. 

Customer history:1 ITEM OUT OF 09 ARE MISSING, CUSTOMER WANTS THE REFUND. THE CUSTOMER HAS COMPLETED 19 TRANSACTIONS WITH US FROM NOV 2019 AND REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are: 

161556472 - - Floral Printed Long Sleeves Shirt and Full Length Pyjama Set the cost of the item is SAR 109.00. 

We require the approval to process the refund for the missing item. 

Regards, 
Nikhil