Subject: KNET ON_VALIDATION_CANCELLED Refund issue//1367878//8396528970
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 10 Aug 2020 01:17:31 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date :Aug 9, 2020 
ticket id : 03470014 
Order ID: 8396528970 
Total Price: 25.79 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin