Subject: Refund approval: Case id - 1134639 Order Number: 8379933517
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 10 Aug 2020 00:15:07 -0700 (MST)

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 866464 
Order Date: 4/26/2020 
Order ID: 8379933517 
Tracking ID: Not assigned 

Total Price: KWD 87.08 

Issue Description: The Customer placed the order on 4/26/2020 and it is pending since then, there is no consignment created yet. 

Case history: The customer reached out to us on 6/1/2020 and since then we have escalated to the warehouse but no action has been taken. 

Customer's history: The customer is with us since 3/21/2020 and this is his 4th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 7 August, 2020 23:33:20 
Subject: Re: Late delivery: Case id - 1134639 Order Number: 8379933517 

Hi Manish, 

Kindly re-escalate this issue for refund approval as the order is too old. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 22:01:28 
Subject: Late delivery: Case id - 1134639 Order Number: 8379933517 

Hi Team, 

Please update us on the below concern? 

Problem statement - Late delivery - Order not shipped from the warehouse 

Case id - 1134639 
Order Number: 8379933517 
Order Created: 4/26/2020 
AWB - Not assigned 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish