Subject: Re: Voided shipment / Refund approval./ 8378606756
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 9 Aug 2020 10:46:20 -0700 (MST)

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 3 August, 2020 21:09:22 
Subject: Re: Voided shipment / Refund approval./ 8378606756 

Hi team, 

any update? 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 22:19:42 
Subject: RE: Voided shipment / Refund approval./ 8378606756 

Hi Shakeeb, 

Will revert tomorrow on this. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, July 28, 2020 8:08 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Voided shipment / Refund approval./ 8378606756 

External email sender, please take precaution. 

Hi jessie, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 July, 2020 20:41:32 
Subject: Refund approval./ 8378606756 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 859563 

Order Date : Apr 18, 2020 

Order ID: 8378606756 

Tracking ID : 100041460230 

Total Price : KWD36.35 

Issue Description : The Customer placed the order on Apr 18, 2020 and it is pending since then, and the tracking id is invalid. 

Case history : The customer reached out to us on 1 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/18/20 and this is his first order order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards. 

Asjad. 

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