Subject: Refund Approval #6472422536
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 10:31:11 -0700 (MST)

Hi Team 
Problem Statement: Refund approval . 
Ticket ID: 1107887 
Order Date: Mar 24, 2020 
Order ID: 6472422536 
Tracking ID: 45764585580;D122B63 
Total Price: SAR184 
Issue Description : Customer reporting that I have return some items 40 days ago and still not received my refund. 

Items which is returned 
161760689 - - Sustainable Slim Fit Plain Mid Waist Jeans with Pocket Detail / SAR45.00 
162072673 - - Disney Minnie Mouse Printed Short Sleeves T-shirt and Pyjama Set / SAR32.00 
161633014 - - Textured Low Top Lace Up Sneakers / SAR107.00 

Case history : Customer reach out to us on 29 May 2020 that he has returned the 3 items 40 days ago and still not received the refund. we have checked with the return tracking and pickup reference as well but both are invalid. we have asked customer to share with us the return slip but he said that the courier team has not given me any return slip or any proof. 

Customer's history : Customer is with us since Mar 2020. and has 3 completed order with total value SAR570 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan