Subject: Re: Refund issue 6484581083
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 10:23:09 -0700 (MST)

Hi Team, 

Any update on below case. Kindly check and help us to close the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "PayFort Operations Team" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Hemyar Nasser" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 3 August, 2020 16:01:56 
Subject: RE: Refund issue 6484581083 

[ mailto:[email-masked] | @PayFort Operations Team ] 

Please provide the RRN number for this order ID. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, August 3, 2020 1:06 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund issue 6484581083 

External email sender, please take precaution. 

Hi Jessie, 

Customer has provided statement and saying he did not get the refund. 

Can we get confirmation if the refund has been initiated and RRN NO to share with the customer to check with his bank. 

Regards 

Shakeeb 

From: "Hemyar Nasser" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 2 August, 2020 16:12:07 
Subject: Refund 

Hi team 

Problem Statement: late refund. 

Order Created: Apr 21 , 2020 

Order Number: [ callto:6484581083 | 6484581083 ] 

Tracking ID: 45767648091 

Assistance Required: Need urgent refund . 

Issue Description: the customer is complaining about late refund and in hypris the refund done on 5/29/20 but till now customer send back statement and said he did not received it. 

Regards 

Hemyar. 

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