Subject: Refund approval #6483260795
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Sun, 9 Aug 2020 09:46:37 -0700 (MST)

Hi Team 
Problem Statement: Refund approval . 
Ticket ID: 1039260 
Order Date: Apr 18, 2020 
Order ID: 6483260795 
Tracking ID: 290086944489 
Total Price: SAR138.00 
Issue Description : Customer claiming that he has not received the all items from the order (6483260795). there is 4 items missing out of 14 items. 
The missing item is: 
159647238 - - Tommee Tippee Printed Feeding Bottle - 150 ml (quantity 1), SAR39.00 
159659286 - - Pigeon Feeding Bottle - 50 ml (quantity 1), SAR36.00 
148741930 - Avent - Avent Silicone Soother with Glow in the Dark Handle - Set of 2(quantity 1), SAR49.00 
162052799 - - Juniors Milk Powder Container Dove with Contrast Lid(quantity 1). SAR14.00 

Case history : Customer reach out to us on 16 May 2020, claiming for the missing item. we have emailed SMSA if they have delivered the all items or not, and they have updated us that they have delivered some items and returned some items as in the attachment. 

Customer's history : This is the first order of the customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan