Subject: Refund Approval #6474276173
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Sun, 9 Aug 2020 09:26:24 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 958255 
Order Date: Mar 29, 2020 
Order ID: 6474276173 
Return Tracking ID: 45952522070 
RMA : 23790734 
Total Price: SAR158.44 
Issue Description : Customer has returned one item and it has been delivered to Conloc. But till now the refund not processed. 

Case history : Customer reach out to us on 8 May 2020. That he returned the item and not get the refund. We have added the details to manual refund sheet and ten escalated to Conloc to process the RMA. but no action has been taken 

Customer's history : Customer is with us since 2018 and has 11 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan