Subject: Re: refund not processed
From: Shakeeb Arsalan <[email-masked]>
To: Ali Atef <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 9 Aug 2020 09:18:43 -0700 (MST)

Ask the customer to share the transaction ID so we can forward the issue to the concerned team as there is no capture for the amount on hybris 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 9 August, 2020 16:42:56 
Subject: refund not processed 

Hi Team, 

With reference to Order #8389649776 
Order Status:Cancelled 
Hybris Ticket : 1364624 

The order has been returned to warehouse and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful. 

Regards, 
Atef