Subject: Re: refund approval case ID 1363748
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 9 Aug 2020 08:56:33 -0700 (MST)

Hi Ammar, 

This order has been mentioned in SMSA lost shipment sheet DXB team has shared with us & we have been gotten the approval already regarding this shipment. 

Raised Jira for that to process the refund https://landmark.atlassian.net/browse/REL-108923 
Please inform the customer & close the case once Jira team takes action 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 August, 2020 18:28:01 
Subject: refund approval case ID 1363748 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1363748 
Order Date : Apr 24, 2020 
Order ID: 6485609019 
Tracking ID : 290088698726 
Total Price : 600 KSA 
RMA: 24056401 

Issue Description : 
The order was placed on Apr 24, 2020 and the order was with smsa but smsa lost the shipment now the customer is chasing us for the refund. 

items detail: 
full order ( all items under the above order) 

Case history : The customer reached out to us on 8 Aug and since then the issue was pending. 

Customer's history : the customer is with us since 4/21/20 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif