Subject: Refund approval//8375005805
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, escalations dxbteam <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Sun, 9 Aug 2020 08:38:04 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 782154 
Order Date: Mar 30, 2020 
Order ID: 8375005805 
Tracking ID: 100041026705 
Total Price: KWD69.03 
Issue Description : Customer claiming that he has not received the order. customer saying that when the delivery man called him to deliver the order he informed him that i'm not at home. but the order marked as delivered. 

Case history : Customer has reach out to us on 23 Apr 2020. the he has not received the order. We have escalated many times for POD but we are not getting any response for PostsPlus team. And customer is chasing us for refund. 

Customer's history : This is the first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "KWI CustomerSupport" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 12:09:29 
Subject: Re: pod//8375005805 

Hi Team, 

With reference to tracking number : 100041026705, the order is marked as delivered but the customer is claiming thst he didn't receive the order. 

So can you please provide us the proof of delivery. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haedar Mohammad" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 4 July, 2020 20:03:28 
Subject: pod 

Hi Team 
ther is no response from postaplus 
please check 
regards 
haedar 

Hi Team 

Problem Statement: Order delivered but customer saying that he did not receive 
Order Date : 30/3/2020 
Order ID: 8375005805 
Tracking ID: 100041026705 
Assistance Required: Need POD 
Issue Description: The order was delivered from our side on 7/4/2020 but the customer is complaining that he did not receive the order so kindly give us POD or contact the customer for clarification abut the order. 
​ 

Regards, 
Hafizullah.