Subject: Refund issue #100041033020
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 08:16:28 -0700 (MST)

Hi Team, 

With reference to tracking ID: 100041033020 
Order # 8375065733 

This order is COD order, and it was shipped to PostPlus with tracking ID ( 100041033020 ). Customer saying that he has got link from your side to pay the amount ( KWD10.10 ). as per customer he paid the amount but the order is returned to our warehouse. Now customer is asking for refund. 

Kindly check and advice us how to refund the amount. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 16:48:08 
Subject: Re: Refund issue 

Hi Dear team 

God bless you 

Once again I confirmed by the customer about this order so he said i got a message from you on 06/04/2020 and I paid the amount by the same link on 08/04/2020 and he has sent us the Picture of this deduction, so kindly check this order on your priority Basis : 

Order Date : Mar 30, 2020 
Order ID: 8375065733 
Tracking ID: 100041033020 
Order Status: NOT_DELIVERED 
Payment Details: Cash On Delivery 

Thanks & Regards 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 15, 2020 5:34:35 PM 
Subject: Refund issue 

Hi Team 

Problem Statement: ​ Refund issue 

Order Date : Mar 30, 2020 
Order ID: 8375065733 
Tracking ID: S000922164612 
Order Status: NOT_DELIVERED 
Payment Details: Cash On Delivery 

Assistance Required: Need check this order and refund 

Issue Description: The order is NDR and as per the Hybris the payment detail is cash on delivery but the customer is calming that he has paid the full amount of this order and wants refund now so kindly check this order and refund on your priority Basis. 

Regards 
Hafizullah