Subject: refund approval case ID 1363748
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 9 Aug 2020 05:58:01 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1363748 
Order Date : Apr 24, 2020 
Order ID: 6485609019 
Tracking ID : 290088698726 
Total Price : 600 KSA 
RMA: 24056401 

Issue Description : 
The order was placed on Apr 24, 2020 and the order was with smsa but smsa lost the shipment now the customer is chasing us for the refund. 

items detail: 
full order ( all items under the above order) 

Case history : The customer reached out to us on 8 Aug and since then the issue was pending. 

Customer's history : the customer is with us since 4/21/20 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif