Subject: RE: Missing items//1138993// 8373693547
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, KWI CustomerSupport <[email-masked]>
Date: Sun, 9 Aug 2020 12:57:34 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 2, 2020 5:46 PM
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; KWI CustomerSupport <[email-masked]>
Subject: Re: Missing items//1138993// 8373693547

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 17:38:29
Subject: Re: Missing items//1138993// 8373693547

Hi Team,

Problem Statement: Late Delivery
Order Date: 21-Mar-2020
Order ID: 8373693547
Tracking ID: 100040816252
Assistance Required: Need Late Delivery

Issue Description: Customer placed an order for 11 items but as per the customer she has only received 10 items, Under the consignment details we can see that all 11 items have been shipped/Delivered from our side.

plz check and update us about this item do you have delivered the complete shipment or not
162138129 - - Magnetic Studio Playset (quantity 1) price 16.90

Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 3, 2020 5:23:56 PM
Subject: Missing items//1138993// 8373693547

Hi Team,

Problem Statement: Missing items
Order Date: 21-Mar-2020
Order ID: 8373693547
Tracking ID: 100040816252
Assistance Required: Need the missing item
Issue Description: Customer placed an order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 11 items have been shipped/Delivered from our side.

The missing item is 162138129 - - Magnetic Studio Playset (quantity 1) price 16.90

Regards,
Mohammed Altahir

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval( Missing items)//1138993// 8373693547
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 12:29:53 +0000

Pls process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0cec0d6416843a1ce3d08d83c5feb58%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325729951282241&sdata=CcZel0HrMgNKzP8FTzuTfSbNqZIsktG9CkrJulffuOI%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce0cec0d6416843a1ce3d08d83c5feb58%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325729951282241&sdata=5NVOL%2FF8s6YbLrjT50JjyglscxXSugi2SwDfx9rI%2FsI%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 9, 2020 9:55 AM
To: Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval( Missing items)//1138993// 8373693547
Importance: High

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

The customer claims the below item is missing -  please check and revert.

@Sachin Maheshwari<mailto:[email-masked]> please advise if we can refund the below.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 8, 2020 11:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval( Missing items)//1138993// 8373693547
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 August, 2020 09:05:49
Subject: Refund approval( Missing items)//1138993// 8373693547

Dear Team ,

# 1138993

Problem Statement : Refund approval for / missing items

Order Date: 21-Mar-2020
Order ID: 8373693547
Tracking ID: 100040816252
Total Price : 16.90

Issue Description : The Customer placed the order on 21-Mar-2020 and Shipping Date from our side is 4/2/2020 ,
as the order state is delivered in hyper and under consignment that all items delivered , The customer claims that he he pied all the Amont to delivery guy as its C&D order  but customer comeback to us and said that he didn't received one of his  item   .

The missing item is 162138129 - - Magnetic Studio Playset (quantity 1) price KWD16.90

Case history : The customer reached out to us on  2 Jun 2020, And we have escalated to warehouse many times but we have not received any response from their end and no action has been taken on the issue .

Customer's history : the customer is with us since 3/21/2020 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin