Subject: RE: refund approval//6480402374
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 12:56:10 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 9, 2020 2:46 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: refund approval//6480402374

External email sender, please take precaution.
Hi Team,

Can you please assist us with the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:47:28
Subject: Re: Missing item

Hi Team,

Problem Statement – Missing item /Refund Approval

Ticket No: 813769
Order No:        Apr 11, 2020
Order ID –      6480402374
​Tracking No : S000954786535
​​
Total refund amount: SAR249.00

The Customer placed the order on Apr 11, 2020 , and it is pending since then, On 4/19/20 the order was marked as delivered, However the customer claims that the 1 item is missing 162056766 - - Juniors Tuff Deluxe Rocker with Canopy

Case history : The customer reached out to us on Apr 27 , 2020 and since then the issue was added to the escalated to WH . ans Shipa as as well but no action has been taken.

Customer's history : the customer is with us since 4/9/20 and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 10, 2020 3:44:06 PM
Subject: Missing item

Hi Team,

Problem Statement – Missing item

Tracking No : S000954786535
Order ID – 6480402374
Missing item : – 162056766 - - Juniors Tuff Deluxe Rocker with Canopy

Assistance Required –Please confirm us that , have you delivered the full shipment to the customer as he claims there is one missing item which i have mentioned above
Please check and revert

Regards,
Shafeeque

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Subject: RE: refund approval//6480402374
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 12:26:06 +0000

Process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C22a035480ef64e46f4c808d83c5f63b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325727678416653&sdata=8%2F31dgI5SnOl9KJe7b5MVvj8u9n8nPhmR2oGchsGW58%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C22a035480ef64e46f4c808d83c5f63b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325727678426646&sdata=5fpphg1x0bWvK7ChEyQIUOPoUpz0qVAy7C0hLkdJ0R4%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 9, 2020 2:50 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: refund approval//6480402374

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: refund approval//6480402374

External email sender, please take precaution.

Hi Team,

Can you please assist us with the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:47:28
Subject: Re: Missing item

Hi Team,

Problem Statement – Missing item /Refund Approval

Ticket No: 813769
Order No:        Apr 11, 2020
Order ID –      6480402374
​Tracking No : S000954786535
​​
Total refund amount: SAR249.00

The Customer placed the order on Apr 11, 2020 , and it is pending since then, On 4/19/20 the order was marked as delivered, However the customer claims that the 1 item is missing 162056766 - - Juniors Tuff Deluxe Rocker with Canopy

Case history : The customer reached out to us on Apr 27 , 2020 and since then the issue was added to the escalated to WH . ans Shipa as as well but no action has been taken.

Customer's history : the customer is with us since 4/9/20 and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Shafeeque

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 10, 2020 3:44:06 PM
Subject: Missing item

Hi Team,

Problem Statement – Missing item

Tracking No : S000954786535
Order ID – 6480402374
Missing item : – 162056766 - - Juniors Tuff Deluxe Rocker with Canopy

Assistance Required –Please confirm us that , have you delivered the full shipment to the customer as he claims there is one missing item which i have mentioned above
Please check and revert

Regards,
Shafeeque