Subject: RE: order not placed successfully-8387071316
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Sun, 9 Aug 2020 11:13:51 +0000

Hi,

RV of KD 53.400 have been issued to customer.

Kindly arrange to block RV if customer needs KNET refund.

Thanks
Rashid
From: Fauzan Ahmad . Musalman
Sent: Friday, August 07, 2020 11:39 AM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: order not placed successfully
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Customer email: [email-masked]<mailto:[email-masked]>

The order has not placed successfully and we can not find any order on hybris. Customer has shared the reference number and saying the amount has been deducted from my account. Kindly check and update us the status asap.

Merchant tracking number: 159180515300017075
Reference number: 016233024687
Payment ID: 101202016297422536
Amount: KWD 53.400
Date: . 2020-06-10

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 11:56:01
Subject: refund

Hi Team,

With reference to case id - 1358749 the amount has been captured however the order status is ON_VALIDATION_CANCELLED.

Please help us to process the refund for this order.

Thank you for your help.

Regards,
Maykel

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