Subject: RE: Missing item / Refund approval// 6482634324
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 10:49:37 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead with the refund.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 9, 2020 2:43 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item / Refund approval// 6482634324

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 16:47:07
Subject: Missing item / Refund approval// 6482634324

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : Apr 16, 2020

Order ID: 6482634324

Tracking IDs : S000937420761, 45943742051

Issue Description : The customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have

been shipped/Delivered from our side.

The customer complaint: 1 item out of 21 is missing.

The missing item is:  162145441.. Solid Sleeveless Sleep Dress with Cowl Neck

The cost of missing items: SAR 119.00

Case history : The customer reached out to us on 24 of April and since then the issue was escalated to WH and courier team but no action has been taken.

Customer's history : This is customer's 2nd order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 19:48:53
Subject: Re: Missing item// 6482634324

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 14:46:40
Subject: Re: Missing item// 6482634324

Please follow up the issue:

Hi Team,

Problem Statement: (Missing items)

Order Date : 16/04/2020
Order ID: 6482634324
Tracking ID: S000937420761
Assistance Required: Need missing item

Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 21 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162145441.. Solid Sleeveless Sleep Dress with Cowl Neck , value; SAR119.00

Regards,
Algaily.
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 14:39:52
Subject: Re: Missing item// 6482634324

 Please follow up with relevant team the below issue:

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 09:54:20
Subject: Re: Missing item// 6482634324

PLz follow up

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 18:44:15
Subject: Missing item// 6482634324

Hi Team,

Please follow up with relevant team the below issue:

Hi Team,

Problem Statement: (Missing items)

Order Date : 16/04/2020
Order ID: 6482634324
Tracking ID: S000937420761,45943742051
Assistance Required: Need missing item

Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 21 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162145441.. Solid Sleeveless Sleep Dress with Cowl Neck , value; SAR119.00

Regards,
Algaily.

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