Subject: Re: Missing item / Refund approval// 6482634324
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 03:43:06 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 16:47:07 
Subject: Missing item / Refund approval// 6482634324 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Apr 16, 2020 

Order ID: 6482634324 

Tracking IDs : S000937420761, 45943742051 

Issue Description : The customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have 

been shipped/Delivered from our side. 

The customer complaint: 1 item out of 21 is missing. 

The missing item is: 162145441.. Solid Sleeveless Sleep Dress with Cowl Neck 

The cost of missing items: SAR 119.00 

Case history : The customer reached out to us on 24 of April and since then the issue was escalated to WH and courier team but no action has been taken. 

Customer's history : This is customer's 2nd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 1 August, 2020 19:48:53 
Subject: Re: Missing item// 6482634324 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 23 July, 2020 14:46:40 
Subject: Re: Missing item// 6482634324 

Please follow up the issue: 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 16/04/2020 
Order ID: 6482634324 
Tracking ID: S000937420761 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 21 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162145441.. Solid Sleeveless Sleep Dress with Cowl Neck , value; SAR119.00 

Regards, 
Algaily. 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 19 July, 2020 14:39:52 
Subject: Re: Missing item// 6482634324 

Please follow up with relevant team the below issue: 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 16 July, 2020 09:54:20 
Subject: Re: Missing item// 6482634324 

PLz follow up 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 18:44:15 
Subject: Missing item// 6482634324 

Hi Team, 

Please follow up with relevant team the below issue: 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 16/04/2020 
Order ID: 6482634324 
Tracking ID: S000937420761,45943742051 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 21 items but as per the customer he/she has only received 20 items, Under the consignment details we can see that all 21 items have been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 21 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162145441.. Solid Sleeveless Sleep Dress with Cowl Neck , value; SAR119.00 

Regards, 
Algaily.