Subject: Refund Approval //// 8379867264
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 9 Aug 2020 02:55:20 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1207032 
Order Date : Apr 26, 2020 
Order ID: 8379867264 
Tracking id: FP04270002332 

Total Price : KWD 20.7 

Issue Description : The Customer placed the order on Apr 26, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 14th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Shivani