Subject: Refund approval: Case id - 1211312 Ticket id: 6491075233
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 9 Aug 2020 01:29:22 -0700 (MST)

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Case id - 1211312 
Ticket id: 6491075233 
Order Number: 6491075233 
Order Created: 5/11/2020 
Tracking id - 45952521661 

Total Price: SAR 262 

Issue Description: The Customer placed the order on 5/11/2020 and it is pending since then, On 6/14/2020 the shipment was returned to the warehouse, However till now the refund has not been initiated. 

Case history: The customer reached out to us on 6/15/2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history: The customer is with us since 12/28/2018 and this is his 19th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish