Subject: Re: RV to be cancelled and refund to be processed to bank account - Ticket ID 1230320
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 9 Aug 2020 01:18:42 -0700 (MST)

Hi Nikhil, 

Here you can raise Jira ti deactivate the RVs for the order. 
then get the customer's bank details & update them on hybris then raise to us on zimbra so we can contact the finance 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 9 August, 2020 13:36:28 
Subject: RV to be cancelled and refund to be processed to bank account - Ticket ID 1230320 

Dear Team, 

With regards to Order ID 8388059840, the customer doesn't wish to do online purchases and asking for RV to be reversed and refund to be processed to the bank account. 

The customer is threatening to raise a complaint as he has paid cash for the transaction and wants the RV to be reversed. 

Kindly approve to reverse the RV. 

The following are the RV details: 

8388059840_v88415513_c-71740-31419 - KWD 3.00 
8388059840_v91132195_c-27879-98702 - KWD 0.5 
8388059840_v92696730_c-30730-07317 - KWD 0.5 

Regards, 
Nikhil.