Subject: RE: Refund approval. for the item lost in transit/ 6475320301
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 07:41:01 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 7, 2020 9:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; asjad hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval. for the item lost in transit/ 6475320301
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 19:38:02
Subject: Refund approval. for the item lost in transit/ 6475320301

Hi Team

Problem Statement :  Refund approval.

Ticket id : 913625

Order Date : Mar 31, 2020
Order ID: 6475320301
Return Tracking ID : 45764672026
Pick up reference: D124683

Total Price :  249

Issue Description : The Customer placed the order on  Mar 31, 2020  and it is pending since then, because the customer raised a return request  and returned it  , However  the return request got cancelled and while searching by  pick up reference we find that the item was collected.
Case history : The customer reached out to us on   5 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/17/20  and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad

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Subject: RE: Refund approval. for the item lost in transit/ 6475320301
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 06:13:45 +0000

Pls refund

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 08, 2020 9:57 AM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval. for the item lost in transit/ 6475320301
Importance: High

@Varun Sharma<mailto:[email-masked]>

Please advise if we can refund the below returned item.

Return is not reflecting in the WH but is reflecting as per tracking records.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 7, 2020 9:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval. for the item lost in transit/ 6475320301
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 19:38:02
Subject: Refund approval. for the item lost in transit/ 6475320301

Hi Team

Problem Statement :  Refund approval.

Ticket id : 913625

Order Date : Mar 31, 2020

Order ID: 6475320301

Return Tracking ID : 45764672026

Pick up reference: D124683

Total Price :  249

Issue Description : The Customer placed the order on  Mar 31, 2020  and it is pending since then, because the customer raised a return request  and returned it  , However  the return request got cancelled and while searching by  pick up reference we find that the item was collected.

Case history : The customer reached out to us on   5 May 2020   and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 3/17/20  and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad