Subject: RE: Refund - Ticket id: 1136664 Order ID: 9781400080
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 07:30:51 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 7, 2020 10:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund - Ticket id: 1136664 Order ID: 9781400080
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 19:18:50
Subject: Refund - Ticket id: 1136664 Order ID: 9781400080

Hi Team

Problem Statement: Not shipped order / Refund approval.

Ticket id: 1136664
Order Date: 8/6/2020
Order ID: 9781400080
Tracking ID: S001182786472

Total Price: 130.00

Issue Description: The Customer placed the order on 5/6/2020 and it is pending since then, the shipment has not delivered to the customer.

Case history: The customer reached out to us on 6/2/2020 and since then the customer is continuously chasing us.

Customer's history: The customer is with us since 5/27/2020 and this is his 14th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

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Subject: RE: Refund - Ticket id: 1136664 Order ID: 9781400080
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 05:52:40 +0000

Pls process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc3826a60fbeb45db99b608d83c286d8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325491614565695&sdata=aYb%2Bs075WmqMfA2wlkuUgcmFZg1fmMS4vDBoGywC1rg%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc3826a60fbeb45db99b608d83c286d8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325491614565695&sdata=hzLDncM9JptwaUV66wwX8GC%2FGDnw0zGDf9d%2F7AIt5AQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 9:53 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund - Ticket id: 1136664 Order ID: 9781400080
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below order.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 7, 2020 10:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund - Ticket id: 1136664 Order ID: 9781400080
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 19:18:50
Subject: Refund - Ticket id: 1136664 Order ID: 9781400080

Hi Team

Problem Statement: Not shipped order / Refund approval.

Ticket id: 1136664

Order Date: 8/6/2020

Order ID: 9781400080

Tracking ID: S001182786472

Total Price: 130.00

Issue Description: The Customer placed the order on 5/6/2020 and it is pending since then, the shipment has not delivered to the customer.

Case history: The customer reached out to us on 6/2/2020 and since then the customer is continuously chasing us.

Customer's history: The customer is with us since 5/27/2020 and this is his 14th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Manish