Subject: RE: Refund approval /// 9784595374
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 07:25:39 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

The team is working on this.

Just FYI on the email sent by tech to Hybris team.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 6, 2020 11:33 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval /// 9784595374

External email sender, please take precaution.
Hi Team,

Can you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Tuesday, 4 August, 2020 20:09:17
Subject: Refund approval  /// 9784595374

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 1199324
Order Date : May 26, 2020
Order ID: 9784595374
Tracking id: LM842244881

Total Price : AED 45

Issue Description : The Customer placed the order on 26 May, and it is pending since then the order was marked as "STORE _IN_ TRANSIT". However till now the order not delivered to customer.

Case history : The customer reached out to us on 13th of June and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

Best Regards,
Shivani

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "Shivani Rani" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, August 3, 2020 7:07:18 PM
Subject: Re: Collection point Order Cancellation /// 9784595374

Shivani,

Send a refund approval in the format shared by shakeeb by replying on this email.

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>
Sent: Sunday, 2 August, 2020 17:03:34
Subject: RE: Collection point Order Cancellation /// 9784595374

Hi Apoorv,

Please take concept approval and raise it to JIRA to mark this as lost in transit.

Regards
Imran

From: FODEL Support <[email-masked]>
Sent: Sunday, August 2, 2020 2:27 PM
To: Mohd Imran <[email-masked]>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: Collection point Order Cancellation /// 9784595374

External email sender, please take precaution.
Hi Mohd,

Status:
ORDER_PLACED

This shipment is not yet handed to our drivers...

Please do not hesitate to contact us for any further assistance.

Thanks & Regards,
Amylin Sedo
Customer Support Group
Email    [email-masked]<mailto:[email-masked]>
Mobile  +971588372854
 Tel.      +97145571774

[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffodel.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf1c6e93fb84545fb50db08d839db02d3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322960113863237&sdata=fi9lYypeP8LlqXH5jlEvkFOcrModcMgtvIBz40DS%2F0I%3D&reserved=0>

On Sun, Aug 2, 2020 at 2:21 PM Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FODEL Support<mailto:[email-masked]>,

Please share the status of below order.

LM842244881

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 4:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Collection point Order Cancellation /// 9784595374

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Vinodhini Chandrasekaran, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 17:50:52
Subject: Re: Collection point Order Cancellation /// 9784595374

Hi Team,
Order ID: 9784595374
Please get this order marked as lost in transit so we can refund the customer as the issue is pending since long time.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 July, 2020 16:16:19
Subject: Collection point Order Cancellation /// 9784595374

Hi Team,

Ticket number: 1199324
Problem Statement: Collection point Order Cancellation
Order Date : May 26, 2020
Order ID: 9784595374
Tracking id: LM842244881
Assistance Required: Need urgent cancellation

Issue Description: The order was shipped on 26 May, 2020 but still not delivered to customer.

The order status is showing "STORE_IN_TRANSIT".

We have already escalated this case to wh and they have advised to process the refund. However, we are unable to create the RMA for the order.

Also, Jira team advise to ask the store team to put the order lost in transit and we have escalated to fodel team to do the needful and they said this parcel is not yet handed to their drivers.

Kindly check and advise.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf1c6e93fb84545fb50db08d839db02d3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637322960113873239&sdata=vVXR7QmZjnPzI91F9qemIb55lV5JYD1IgsdNMpE4w8c%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Regarding Cancellation of Orders not shipped.
From: "Vijay mandal (TCS)" <[email-masked]>
To: 'Monika Garg' via Production Support <[email-masked]>, Sankar T <[email-masked]>, Malik Ismail <[email-masked]>, Neha K <[email-masked]>
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 9 Aug 2020 06:23:03 +0000

Hi  Team,

Please cancel the list of orders mentioned and initiate refund for the same.

These orders were either never picked by courier partner or are lost in Transit.

INCIDENT_NO

Order_NO

OMS_STATUS

INC0812669

6490827161

Shipped

INC0814077

9784179969

Shipped

INC0814078

9784595374

Shipped

INC0812445

6484566553

Shipped

INC0812445

6487958910

Shipped

INC0812445

6478038985

Shipped

Thanks & regards,

Vijay Mandal

LMG-OMS Support Executive

+91 7003673057

[email-masked]