Subject: RE: Refund Approval: 8394552974
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>
Date: Sun, 9 Aug 2020 06:35:15 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 6, 2020 2:15 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>
Subject: Refund Approval: 8394552974

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 14:10:39
Subject: Re: Missing items Order ID: 8394552974

Problem Statement : Missing Item / Refund approval.

Order Date : Jul 28, 2020
Order ID:  8394552974
Tracking ID : 202007291716156

Issue Description : The Customer placed the order on  Jul 28, 2020, On  30th of Jul the order was marked as delivered, but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items have been shipped from our side.

Case history : The customer reached out to us on  30th of Jul and since then no action has been taken.

Customer's history : the customer is with us since  3rd of Apr and this is his 4th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is 162056760 - - Juniors Devon Travel Cot     KWD35    (quantity 1)

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval: 8394552974
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 05:43:14 +0000

Process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0985ac0afd046b0a18008d83c271bdf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325485949791312&sdata=cGArbFjrvpfpuMvCz6UAbBvLHHnu3nNeOm9WDj%2BERI4%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0985ac0afd046b0a18008d83c271bdf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325485949801306&sdata=YeYT0U0UhgDHeZZDVZM4egjaaZkIHgmQCUDBOCDbkQ0%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 10:24 AM
To: Sachin Maheshwari <[email-masked]>; Reddy Prasad <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval: 8394552974

@Sachin Maheshwari<mailto:[email-masked]>

Still no reply from the team.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 6:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval: 8394552974

@Reddy Prasad<mailto:[email-masked]> , @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]>,

Can you pls get this checked.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0985ac0afd046b0a18008d83c271bdf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325485949811302&sdata=0WgUCGU3QzWOiJCKEsDfzoQsXN19GACpS7rHMzkEBqk%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc0985ac0afd046b0a18008d83c271bdf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325485949811302&sdata=6b%2BXzXodgtH9Sd3aZ1owCQuQkbfN4VayrgGeNDiifRE%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 3:26 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Approval: 8394552974
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

After several escalations, no reply received from WH team,

Please advise if we can refund the below.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 2:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval: 8394552974

External email sender, please take precaution.

Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 August, 2020 14:10:39
Subject: Re: Missing items Order ID: 8394552974

Problem Statement : Missing Item / Refund approval.

Order Date : Jul 28, 2020

Order ID:  8394552974

Tracking ID : 202007291716156

Issue Description : The Customer placed the order on  Jul 28, 2020, On  30th of Jul the order was marked as delivered, but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items have been shipped from our side.

Case history : The customer reached out to us on  30th of Jul and since then no action has been taken.

Customer's history : the customer is with us since  3rd of Apr and this is his 4th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

The missing item is 162056760 - - Juniors Devon Travel Cot     KWD35    (quantity 1)

Regards,

Ebrahim Hageb