Subject: Refund approval: Ticket id: 1268397 Order Number: 9789959213
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 8 Aug 2020 23:23:06 -0700 (MST)

Hi Team 

Problem Statement: Order not delivered to the customer / Refund approval. 

Ticket id: 1268397 
Order Number: 9789959213 
Order Created: 6/28/2020 
AWB - FP0701000782 

Total Price: AED 124.00 + AED 80.00 (Voucher amount) = AED 204.00 

Issue Description: The Customer placed the order on 6/28/2020 and it is pending since then. 

Case history: The customer reached out to us on 6/28/2020 and since then the issue was escalated to the LMG courier team but no action has been taken. 

Customer's history: The customer is with us since 3/27/2020and this is his 2nd order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish