Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 06:11:50 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, August 8, 2020 10:29 PM
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us on below.

Regards
Fauzan

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 07:08:18
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Hi Jessie,

Kindly advise on the below. No response in over 48 hours.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 11:33:19
Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please check and confirm if this order is physically in the warehouse.

It has been pending from March.

@Seeta Seeta<mailto:[email-masked]> please revert to me in 24-48 business hours if you don’t get a reply.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

External email sender, please take precaution.
Hi Team,

With reference to the order number 6475449540, the order was placed on 31st March and till now the order status is showing in progress. So can you please cancel the order as the customer is now chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 19:16:10
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please do the needful.

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 19:56:21
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Any update?

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 19:30:25
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please do the needful.

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 18:29:21
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please update.

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 July, 2020 16:13:36
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540

Any further updates?

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 19:25:34
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540

Hi Manish,

Checking this case with jessie and i will get back to you.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 17:51:18
Subject: Late refrund: Case id - 1102004 Order Number: 6475449540

Hi Team,

Please cancel the delivery and process the refund for the same.

Problem statement - The customer no longer wishes to get his order.

Case id - 1102004
Order Number: 6475449540
Order Created: 3/26/2020
AWB - 34148688900344

Assistanc: Please help us to process the refund.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 06:10:14 +0000

Approved.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 09, 2020 9:59 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540

Hi @Prakash Iyangar<mailto:[email-masked]>

A gentle reminder on the below please.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 12:56 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late refund: Case id - 1102004 Order Number: 6475449540
Importance: High

@Prakash Iyangar<mailto:[email-masked]>

I’ve escalated this again myself however, no reply.

Please advise if we can refund.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:38 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

External email sender, please take precaution.

Hi Jessie,

Kindly advise on the below. No response in over 48 hours.

Thank you for your help!

Regards,
Apoorv

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 11:33:19
Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please check and confirm if this order is physically in the warehouse.

It has been pending from March.

@Seeta Seeta<mailto:[email-masked]> please revert to me in 24-48 business hours if you don’t get a reply.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

External email sender, please take precaution.

Hi Team,

With reference to the order number 6475449540, the order was placed on 31st March and till now the order status is showing in progress. So can you please cancel the order as the customer is now chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 19:16:10
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please do the needful.

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 19:56:21
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Any update?

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 July, 2020 19:30:25
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please do the needful.

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 18:29:21
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540

Please update.

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 July, 2020 16:13:36
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540

Any further updates?

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 19:25:34
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540

Hi Manish,

Checking this case with jessie and i will get back to you.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 17:51:18
Subject: Late refrund: Case id - 1102004 Order Number: 6475449540

Hi Team,

Please cancel the delivery and process the refund for the same.

Problem statement - The customer no longer wishes to get his order.

Case id - 1102004

Order Number: 6475449540

Order Created: 3/26/2020

AWB - 34148688900344

Assistanc: Please help us to process the refund.

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd338b884f8c94cfa44e208d83c2ae1a4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325502152844014&sdata=K1F1m4ivfxGb9x1le9UzoWGHzkTsAJ8J5XtAyzqP%2F4w%3D&reserved=0>