Subject: RE: Refund approval(Refund Not Processed)//1265267//6201905535
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 06:00:38 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This is the item which the customer has returned to us.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, August 8, 2020 10:12 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Ala Hamood <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval(Refund Not Processed)//1265267//6201905535
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the refund of below order

Thank you for your help

Regards,
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 August, 2020 19:53:10
Subject: Refund approval(Refund Not Processed)//1265267//6201905535

Dear Team,

#1265267

Problem Statement: Refund approval(Refund Not Processed)
Order Date:Jun 20, 2020
Order ID: 6201905535
AWB&Pickup ref :  45963114131;G02F0C5
RMA: 23948093

Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 6/29/2020 and till now the RMA not processed kindly and i have escalated to conloc check and process the RMA asap and update us.

Case history : The customer reached out to us on  27 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 4/11/2020 and this is his third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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