Subject: RE: Double Deduction - 8388823992\8388823958
From: Jessie Caparas <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Sun, 9 Aug 2020 05:30:36 +0000

Thanks @Rashid Gafoor  Kaskar<mailto:[email-masked]>

FYI @Apoorv Joshi<mailto:[email-masked]>

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Saturday, August 8, 2020 11:22 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Lessin Kumar <[email-masked]>
Subject: RE: Double Deduction - 8388823992\8388823958

Hi,

We have done the refund today

Original Transaction ID202017372215452
IP Address37.231.67.35Batch ID
Transaction Date/TimeSat Aug 08 22:20:51 AST 2020Post Date0808
Transaction ID202022107225736Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******8203Card ExpirationSep , 2023
Transaction Amount17.400Currency Code414
Merchant Track ID159275552500063831Result CodeCAPTURED
Host Response00Authorization Code745145
AVS ResponseCVD2 Validation Repsonse
Reference ID022198001891STAN ID19002
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas
Sent: Wednesday, August 05, 2020 6:54 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Double Deduction - 8388823992
Importance: High

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Can you please look into this?

Also, find the attached file sent by the customer.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 12:43 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Double Deduction - 8388823992

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8388823992

Customer has reported double deduction for the above mentioned order. The amount that has been deducted twice is KWD 17.40. Jira team has confirmed the amount was deducted only once under REL-106668 and customer was advised to raise an objection with his Bank directly which the customer did but their bank advised them that the amount is stuck in our Bank. Please find attached bank statement for the same as well as Bank response.

Please look into this and investigate further. Thank you for your help!

Regards,
Apoorv
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