Subject: RE: (not shipped order) cancellation / Refund approval 8379952965
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 05:28:49 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, August 5, 2020 4:45 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

External email sender, please take precaution.
Hi Jessie,

Reminder.

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:50:23
Subject: RE: (not shipped order) cancellation / Refund approval 8379952965

Hi Shakeeb,

Will revert on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 7:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Atul Arora" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 18:57:00
Subject: Re: (not shipped order) cancellation 8379952965

Hi Atul,
Order ID: 8379952965
tracking ID : S001097273614
as per the tracking ID the order has been cancelled, WH team is not getting back to us.
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:42:32
Subject: Re: (not shipped order) cancellation 8379952965

Hi Team,
Order Date : Apr 27, 2020
Order ID: 8379952965
Please cancel the order mentioned above as it has not been shipped since long time.

Regards
shakeeb
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 12:59:58
Subject: KNET(not shipped order)

Hi Team

Problem Statement: not shipped order

Order Date : Apr 27, 2020
ticket id : 1253147
Order ID: 8379952965
Total Price: KWD58.55
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  from wh  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin f

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval 8379952965
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mufaddal Gunj <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 04:44:21 +0000

Please refund

@Mufaddal Gunj<mailto:[email-masked]> please check with warehouse. I am receiving this comment a lot from customer service that they are not answering

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9f6e3b9709654dbabc1708d83c1ee25b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325450626725655&sdata=ii4QSYs%2BZaizL94huRS6RuolXbMewmf8siACenOmN8o%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 6:44:53 PM
To: Mike Bermingham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval 8379952965

@Mike Bermingham<mailto:[email-masked]>

Please advise if we can refund the below items that haven’t been shipped and no response from the WH:

 161038513

 NYX Professional Makeup Worth the Hype Waterproof Mascara

KWD4.00  (LIFESTYLE)

152284727

NYX Professional Make Up Slide On Eye Pencil

KWD3.25  (LIFESTYLE)

 159769881

 NYX Professional Make Up Epic Ink Eye Liner

KWD3.75  (LIFESTYLE)

 159323095

 Isadora Big Bold Extreme Mascara

KWD7.50  (LIFESTYLE)

 161656509

 Isadora Brow Powder Pen

KWD5.75  (LIFESTYLE)

 160457426

 Rimmel London Waterproof Kohl Kajal

KWD2.50  (LIFESTYLE)

The total amount is KWD 26.75

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 6, 2020 3:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Refund approval 8379952965

External email sender, please take precaution.

Hi Jessie,

Please advise if there is any update on the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 18:14:32
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

Hi Jessie,

Reminder.

Regards
Shakeeb

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:50:23
Subject: RE: (not shipped order) cancellation / Refund approval 8379952965

Hi Shakeeb,

Will revert on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 7:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Atul Arora" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 18:57:00
Subject: Re: (not shipped order) cancellation 8379952965

Hi Atul,

Order ID: 8379952965
tracking ID : S001097273614
as per the tracking ID the order has been cancelled, WH team is not getting back to us.
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly.

Regards
Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:42:32
Subject: Re: (not shipped order) cancellation 8379952965

Hi Team,

Order Date : Apr 27, 2020

Order ID: 8379952965

Please cancel the order mentioned above as it has not been shipped since long time.

Regards
shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 12:59:58
Subject: KNET(not shipped order)

Hi Team

Problem Statement: not shipped order

Order Date : Apr 27, 2020
ticket id : 1253147
Order ID: 8379952965
Total Price: KWD58.55
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  from wh  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin f

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9f6e3b9709654dbabc1708d83c1ee25b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325450626725655&sdata=1MLvHWIQPIl5YbWSQZz34y%2Bd3FXgvR6u1rYLgT7T7Qc%3D&reserved=0>

Subject: RE: Refund approval 8379952965
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 04:48:57 +0000

Pls get them marked cancelled & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C264938ef7fd24199a1fd08d83c1f86af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325453382373275&sdata=IYCuTJE5EiLKUjWmmPYYipfcvVKofSKI%2FtDt222Pv7M%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C264938ef7fd24199a1fd08d83c1f86af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637325453382373275&sdata=8d6%2Fg240F%2FliiyT5izlWSQCpdSb8qrgFR6O0ZpbwYMQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 6:44 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval 8379952965
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below items that haven’t been shipped.

Item ID

Product Name

Price & Concept

 162111935

 Eligo Striped Long Sleeves Shirt with Plain Shorts

KWD12.42  (BABYSHOP)

162113126

Juniors Printed T shirt with Round Neck and Short Sleeves

KWD1.58  (BABYSHOP)

 162113620

 Juniors Solid Shorts with Drawstring Closure and Pockets

KWD2.80  (BABYSHOP)

 161106861

 Lee Cooper Denim Shorts with Drawstring

KWD5.00  (BABYSHOP)

Total amount is KWD 21.8

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 3:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval 8379952965

External email sender, please take precaution.

Hi Jessie,

Please advise if there is any update on the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 18:14:32
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

Hi Jessie,

Reminder.

Regards
Shakeeb

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 15:50:23
Subject: RE: (not shipped order) cancellation / Refund approval 8379952965

Hi Shakeeb,

Will revert on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 7:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Atul Arora" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 18:57:00
Subject: Re: (not shipped order) cancellation 8379952965

Hi Atul,

Order ID: 8379952965
tracking ID : S001097273614
as per the tracking ID the order has been cancelled, WH team is not getting back to us.
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly.

Regards
Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:42:32
Subject: Re: (not shipped order) cancellation 8379952965

Hi Team,

Order Date : Apr 27, 2020

Order ID: 8379952965

Please cancel the order mentioned above as it has not been shipped since long time.

Regards
shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 12:59:58
Subject: KNET(not shipped order)

Hi Team

Problem Statement: not shipped order

Order Date : Apr 27, 2020
ticket id : 1253147
Order ID: 8379952965
Total Price: KWD58.55
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  from wh  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin f

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